Shipping Policy

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.

          Delivery time period

Orders are delivered within 9-10 working days.

Please note: Customized shoes will be shipped out 3-4 days after the order is placed as these products are made-to- order.

       Shipping charges

We provides free shipping if you select online mode of payment

There will be a shipping charge of Rs.100 if you select COD as mode of payment

Tracking your order

We currently do not have integrated order tracking, so we will provide you the third party tracking id by our courier partners  by  which you can track your order easily

  Cash on Delivery (COD)

COD is available

Exchange & Return Policy

1. In case of return or exchange drop us a mail at care@jolaa.in specifying your reason of return or exchange along with your order details , our care support will contact you after that

2.Customers can return their order within  10 days of the order delivery

3. All returns must be in unused condition with all original tags and packaging intact

4. New product will be dispatched after receiving the products and quality check.

5. As we do not have a reverse pickup facility, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. 

6.You can opt for a one time exchange in the same category.

7.There is no exchange in case of customized products.

Refund Policy

Refund will be processed via bank only. Please email us a valid reason for refund with your name, order number, bank account number and IFSC code to initiate the refund process

*For all refunds, Rs.100 will be deducted from the total amount which includes shipping charges of delivery & transaction fees.

*There is no refund on customized products. 

Bulk Orders

You can mail us with your order and design details at care@jolaa.in . We can work out a spiffy discount for you depending on your quantity.

 

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